Refund policy

Return & Refund Policy

We want you to be genuinely happy with your Whitewater Athletics purchase. If something isn't right, here's how we handle it.

Returns
You have 30 days from the date of delivery to request a return. To qualify, the item must be unused, in its original packaging, and in the same condition you received it.

To start a return, contact us at oren@getwhitewater.com with your order number and the reason for the return. We'll respond with instructions on where to send your item.

Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 5–7 business days.

Damaged or Defective Items
If your Rapid arrives damaged or isn't working properly, contact us within 7 days of delivery with a photo of the issue. We'll send a replacement or issue a full refund — no return shipping required on our end for defective units.

Return Shipping
Unless the item arrived damaged or defective, the customer is responsible for return shipping costs.

What's Not Covered
Items that show signs of use beyond normal inspection, missing original packaging, or damage caused by misuse are not eligible for return.

Questions
This is a small, real business — if anything about your order isn't right, reach out to oren@getwhitewater.com. A real person reads every message and we'll make it right.